Welcome to Inkable.com.au! This Web site was created by ili Brand Consultancy Ltd. (known throughout this website as “Inkable”) to provide valued service to our clients. These terms and conditions include a few basic rules which govern the use of Inkable.com.au. Please note that choosing to use the Inkable.com.au site (the “Site”) includes your unconditional agreement to follow and be bound by these Terms and Conditions. While you have the option to bookmark a particular portion of this Site (thereby bypassing this agreement), the use of any parts of this Site will still bind you to the Terms and Conditions stated herein. Inkable reserves the right to update or modify these Terms and Conditions at any time without prior notice, and we encourage you to review these Terms and Conditions whenever you use this Site. Thank you.
TERMS AND CONDITIONS FOR ALL ORDERS
The Inkable Satisfaction Guarantee
Inkable values each visitor of the website; thus, the company stands behind the quality of the products and services included in the Site. If you are not 100% satisfied with any of your purchases within the Site, please contact our dedicated customer service by phone. Contact us within 15 working days of receiving the products, or the date that it was scheduled to arrive. We will reprint parts, or the whole of your order. In some cases, we may refund part or the full price of the order, excluding shipping, postage, and processing expenses.
Inkable is committed to the service and satisfaction of its clients. As a business, we make sure that each product delivered is of the greatest value. We ensure accurate color reproduction, proper cutting techniques, and top-of-the line quality prints. However, inasmuch as we strive to provide the best service, there are certain circumstances that are beyond our control. Please take note that we will not exchange, reprint, or refund your order under the following circumstances:
- Punctuation, spelling, or grammatical errors made by the customer
- Low resolution images uploaded or submitted resulting to poor quality prints
- Error in design, color selection, or photo submission that is introduced by the customer during file creation
- Incorrect user-selected options such size, product type, finishing options, or quantity
- Incorrect image orientation, file submission, or file dimensions submitted following the specifications posted by Inkable
- Product damage after it is received by the customer
- Duplicate orders by the customer
- Incorrect file layout for folding, hole drilling, scoring, die cutting or other custom-made services
- Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors by the customer
This guarantee is also subject to a few other Terms and Conditions:
- Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by the Post Office. However, we reserve the right to have you provide digital photographs of the damaged items before we can initiate an insurance claim.
- We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.
- Maximum refund per order or customer is $1,000 AUD. The only remedy for problems with orders over $1,000 AUD is reprinting of the order to correct product defects.
- Color matching, cutting and folding tolerances are guaranteed to be within industry standards (CMYK) for pleasing color and tolerances published within our website.
- This guarantee is limited to the reprint of the original order quantity or refund of the purchase price of the order. We, however, do not claim responsibility for any damages or claims incurred by your business or by you due to receiving the products or printed materials that are incomplete or defective. Inkable will not be held liable if you received the goods later than the estimated delivery date.
- This service guarantee does not cover expenses or fees for postage, mailing service, or other fees associated with incidental or consequential damages or claims. Inkable will not be held liable for any errors during sending (i.e. postal service errors, delay or loss).
Please ensure that you review or preview the designs that you created or uploaded to our system. Make sure you are done correcting the issues before completing the order.
Here are simple guidelines you can follow for creating or uploading files to our system:
Inkable provides a prepress department who checks your submitted artwork before printing. You are held fully responsible for the accuracy of your artwork files. Inkable encourages all our customers to proofread all print-ready files thoroughly before completing the submission. Inkable strictly follows mailing restrictions and regulations; this means you are also responsible to ensure that your layout comply with the present restriction. If you are not sure about the local restrictions, please check with your local post office. Inkable also includes file presentation guidelines and templates to help you with creating and submitting print-ready artwork files. We also offer file preparation support services.
Inkable promises to take every precaution to ensure the safety of your materials. We are NOT responsible, however, for any loss or damage of files, images or artwork.
Following these Terms and Conditions, you or your business agrees that you will NOT upload any file or artwork that consists of material such as:
- Any material that can give rise to criminal or civil responsibility
- Any material that infringe the rights of privacy or publicity
- Copyrighted material and other material with intellectual property rights without getting the permission of the owner of these rights, as well as, the persons shown in any material (if applicable).
Requirements for Art Resolution
Inkable requires a minimum of 300 dpi high resolution images for offset printing. Inkable should not be held responsible for any printing with bitmaps results if you or your business submitted a low-resolution image/images.
Caution and Bleed Margin Requirements
Inkable requires that you or your business submit a symmetrical bleed for designs that include contents that extend to the trim line. Inkable has a dedicated template that you can follow for specific bleed guidelines. Please be reminded to exclude content from the caution zone. The caution zone is usually defined by the inner 3-millimeter margins towards the trim line. Inkable allows a 3mm tolerance error for products that will go through the binding process. Adherence to bleed and caution margins are essential to achieve the correct design fidelity.
Backing up artwork on two-sided works
Inkable requires that you upload a finished piece of artwork with the consideration of a back up. For flat, folded, or die-cut work, excluding binding products, all pages are backed-up head to head. The head of the page is usually defined by the top of the rendered proof; in the meantime, the bottom proof is known as the foot. The head of one side backs up the other head of the other artwork. Inkable recommends that you print a proof using laser, and then back them up to ensure that you have margins and sizes for your artwork.
Color Space Conversion
Inkable should not be held responsible for any color changes or shift that occurs on image conversions such as from RGB-to-CMYK color modes. To ensure that your artwork or file gets the best color spaces, make sure to create CMYK files for your artwork.
Inkable uses an automated system that requires you or your business to upload your files as a single, multi-page .pdf file. This means that Inkable follows .pdf file page sorting such as: In a 28-page book, the cover is counted as page 1, page 2 is after the cover, and so forth. Inkable holds the right not to proceed with your orders unless these requirements are met.
Requirements for Blacks/Rich Black
Full-color jobs that contain large solid portions of black ink should be saved with the black set up as CMYK black (C30, M30, Y30 and K100). Inkable is not responsible for printing problems with Rich Black and Black artwork if the specifications are not met. Furthermore, Rich Black should never be used for text. Text should always be set to C0 M0 Y0 K100.
Inkable processes Gang-run printing on all printing services. Gang-run printing is a process that produces prints together, on the same print run. This spreads the cost of the printing among all printing jobs. ALL Gang-run prints are subject to a 10% color variance. Unless stated otherwise;, all printing services on Inkable are done with Gang-run printing. If you or your business needs files that have critical color requirements, please inform Inkable beforehand by contacting us through customer service.
Inkable accepts orders in Australian Dollars and Taiwan Dollars only. All credit card or online charges are in Australian Dollars. Inkable will not be held accountable for any foreign currency that requires transaction, processing, service, or any other fees charged by the customer’s credit card.
Once the client completes submission, changes will no longer be allowed to the files. Once the file is sent to Inkable’s prepress department, you or your business is responsible to cover in payment the entire amount of the printing job. You are also required to cover the shipping fees, processing fees, or other fees unless otherwise noted. In some cases where Inkable has not started any printing of the files in question, a customer may be entitled to a refund.
Inkable holds the right not to print any file until full payment is received.
INTERNATIONAL TRANSACTION FEES: Please note that payments done via credit cards are processed in Hong Kong and may or may not be subject to international fees. Please check with your credit card company regarding their fees on cross border transactions.
Inkable Label Co. requires that all purchases be submitted via an approved payment method. Approved payment methods include:
- PayPal payments using credit cards. PayPal is one of the safest and fastest ways to do transactions online.
- Poli payment for local bank transfers – online debit payment which is seamless and secure experience by connecting you to your bank, without any registration needed and no service charges involved.
- Pre-payment through bank wire transfer.
Inkable uses EMS Post Shipping that is free-of-charge anywhere in Australia. We require you to submit a valid Australian Postal Address in order to receive your shipment. Inkable is not responsible for any delay, loss, or damages due to the customer providing an incorrect or invalid address.
TIMELINES PROVIDED ARE ONLY ESTIMATES. ALL ORDERS GO THROUGH STRICT QUALITY CONTROL AND WE CANNOT GUARANTEE EXACT PRODUCTION DATES DUE TO UNFORESEEABLE ERRORS ON THE PRESS. IN THESE CASES WE REPRINT FOR FREE AND THIS ADDS TO OVERALL PRODUCTION TIME.
Please be aware that shipping transit time varies per location. Inkable will not assume any responsibility for any delays because of shipping problems due to carriers or weather conditions. Our company is also not liable for any damages for failing to receive the goods on time. There are different reasons why you may not receive your order on time including unforeseen delays (breakdown of equipment, delay in delivery service).
You agree that shipping terms for all Inkable products are shipped “Delivery at Place” (named place of destination) or “DAP” – The customer is responsible for all import duty, customs clearance and related fees.
Sales are final unless specified otherwise. No refunds will be given once Inkable starts working on your files or orders. This means that once we have received all your materials (complete digital files, and upon receipt of payment), we will have started working on the files. A partial or full refund may be issued by Inkable to the customer within 30 days if no work has been started on the files. Please be aware that the refund may be reduced to cover fees like charge of proofs, processing, or any other services associated with the order.
To ensure that all orders are met within the promised turnaround time, we keep an active ledger of all materials, inventory, and staff schedules on all orders placed. Orders that are not sent to press on time by the customer (5 days) will receive additional charges for incurring additional labor, equipment, and inventory costs. Moreover, jobs that are not sent to press within 90 days of being placed will be not be refunded. It will also incur a 12.5% charge of the original job, which accounts for each 30-day period thereafter until 100% of the original job total has been accrued in fees.
All materials created in the production of your printed product are the property of Inkable. We assure you that these materials will NOT be sold or given to any other party. Inkable reserves the right to distribute free samples of your printed product whenever applicable. Please note that your printed product and the images used for your printed product will not be used in any national advertising without prior written consent.
GENERAL TERMS AND CONDITIONS
Once you access this website, you agree to be bound to the Terms and Conditions set herein. All applicable laws, rules, and regulations are your sole responsibility to follow. Moreover, you are agreeing to follow all applicable local laws. If you do not agree to any of these terms or conditions, then you are advised to leave this website. The materials included in this website are protected by copyright and trademark law.
Use of License
a. You are permitted to download one copy of the materials (software or information) on Inkable’s website for personal and non-commercial viewing. This is a grant of a license and NOT a transfer of title. Under Inkable license, you are not allowed to:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse-engineer any software contained on Inkable’s web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
b. This license may be terminated by Inkable at any time and shall automatically terminate if you violate any of these restrictions. Upon termination of your viewing of these materials, or upon the termination of this license, you must destroy any downloaded material in your possession, whether in electronic or printed format.
a.All materials on Inkable’s website are provided “as is”. Inkable will make no warranties, expressed or implied, and hereby disclaims and negates all other warranties. This includes, and is not limited to: implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement of intellectual property or other violation of rights. Further, Inkable does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website, or otherwise relating to such materials on any sites linked to this Site.
In no event shall Inkable or its suppliers be liable for any damages (including, and not limited to: damages incurring loss of data or profit, or business interruption) arising out of the use or inability to use the materials on Inkable’s Internet site even if Inkable or an Inkable-authorized representative had been notified verbally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on Inkable’s website could include technical, typographical, or photographic errors. Inkable does not warrant that any of the materials on its website are accurate, complete, or current. Inkable may make changes to the materials contained in its website at any time without notice. Inkable does not, however, make any commitment to update these materials.
Inkable has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Inkable of the linked site. Use of any such linked website is at the user’s own risk.
The internal laws of Taiwan ROC shall govern the performance of these Terms and Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Taichung, Taiwan for all disputes arising out of, or relating to, the Terms and Conditions and use of this Site.
If you have any questions about our Terms and Conditions, the practices of this site, or your dealings with this site, please contact us at:
67 Songzhu Rd. Sec. 3 3rd fl-2
Beitun District, Taichung, Taiwan 406
+886 4 22432593, +61 2 8488 3116
Or at our corporate offices
Primerie International Limited
Blk A, 15/F Hillier Comm. Bldg., 65-67 Bonham Strand East, Sheung Wan, Hong Kong